Contact K-Beauty Mirror

Get in Touch

We're a small independent team and we read every message we receive. Whether you have feedback on the AI analysis, found a bug, spotted an error in one of our articles, or want to discuss a partnership — we'd love to hear from you.

Primary Contact

Email: simshome.store@gmail.com

Location: Seoul, Republic of Korea

Operating Hours: Monday – Friday, 09:00 – 18:00 KST. We aim to respond to all messages within 48 business hours.

How to Reach Us by Topic

Technical Support & Bug Reports

If something isn't working — the AI analysis fails, the camera won't load, products don't display correctly, or you see an error message — please email us with:

• A description of what you were trying to do
• What happened instead (a screenshot is incredibly helpful)
• Your device and browser (e.g., "iPhone 15, Safari" or "Windows desktop, Chrome")

Subject line: "Bug Report: [brief description]"

Content Corrections & Editorial Feedback

If you find an error in one of our blog posts, ingredient encyclopedia entries, or any other content, please let us know. We take editorial accuracy seriously and will correct verified mistakes promptly. Include the URL of the page and the specific issue you found.

Subject line: "Content Correction: [URL or topic]"

Skincare Questions

While we can't provide personalized medical advice, we're happy to discuss general K-Beauty topics, ingredient compatibility, or routine structure. For specific skin conditions or treatments, please consult a licensed dermatologist.

Privacy & Data Requests

To exercise your privacy rights under GDPR, CCPA, or other data protection laws (access, deletion, portability), email us with your specific request. We respond to all valid privacy requests within 30 days.

Subject line: "Privacy Request: [GDPR/CCPA/other]"

See our Privacy Policy for full details on your rights.

Business, Press & Partnerships

For brand partnerships, media inquiries, interview requests, sponsored content (we'll disclose if accepted), or affiliate program discussions, please reach out with details about your organization and what you'd like to discuss.

Subject line: "Partnership Inquiry: [your organization]"

Frequently Asked Questions

My AI analysis results don't seem accurate. What should I do?

The AI analyzes visible characteristics from your photo, so image quality matters significantly. Try these steps for better results:

• Lighting: Use even, natural daylight. Avoid harsh shadows, yellow indoor lighting, or backlight.
• Face visibility: Ensure your entire face is visible — pull back hair, remove glasses, and look directly at the camera.
• Bare skin: Remove makeup before analysis for the most accurate read of your actual skin.
• Camera distance: Hold the camera at arm's length so your face fills most of the frame.

The Olive Young product link isn't working. What now?

Olive Young's catalog changes frequently — products go out of stock, get renamed, or get discontinued. If a link doesn't work:

1. Search the product name directly on Olive Young Global or Olive Young Korea
2. Try a similar product from the same brand in the same category
3. Email us with the broken link and we'll suggest an alternative

Can K-Beauty Mirror help with medical skin conditions?

No. K-Beauty Mirror is a cosmetic recommendation tool only. It cannot diagnose or treat medical conditions like eczema, psoriasis, severe acne, rosacea, melanoma, or any skin disease. If you suspect a medical issue, please consult a board-certified dermatologist. Cosmetic skincare and medical dermatology serve different purposes — both have value, but they aren't interchangeable.

Is the service really free?

Yes. The AI skin analysis, all blog content, the ingredient encyclopedia, and product recommendations are 100% free. We sustain the service through Olive Young affiliate commissions (we earn a small percentage when readers purchase through our links) and Google AdSense advertising. None of this changes your prices or our recommendations.

Do you save my photos?

No. Photos are sent directly to Google's Gemini AI for analysis and immediately discarded. We don't keep facial images on our servers. See our Privacy Policy for the full technical breakdown.

Why did you recommend Brand X over Brand Y?

Our AI weighs ingredient suitability for your detected skin profile, formulation quality, and Olive Young's user review data. Affiliate commission rates do not factor into recommendations. If you're curious why a specific product was suggested, the "reason" field on each product card explains the AI's rationale.

Response Time Expectations

We aim to respond to all messages within 48 business hours. Some types of inquiries may take longer:

• Standard support: 24–48 hours
• Content corrections: Acknowledged within 48 hours; resolved within 1 week
• Privacy/data requests: Acknowledged within 48 hours; fulfilled within 30 days (per regulation)
• Partnership inquiries: 5–7 business days

If you haven't heard from us within these timeframes, please check your spam folder — our reply may have been filtered. You're welcome to follow up after that.

A Note on Email Safety

For your own protection, please never include sensitive information in emails to us:

• Passwords (for any account, ours or others)
• Credit card or bank account numbers
• Social Security numbers, national ID numbers, or passport numbers
• Photos of medical documents or prescriptions

We will never ask you for any of these. If anyone claiming to be from K-Beauty Mirror does, it's not us.

Thank You

We started this project because we wanted a tool that didn't exist yet — honest, free, personalized K-Beauty guidance. Every message helps us make it better. We genuinely appreciate you taking the time to reach out.