Contact Us - We're Here to Help

Get In Touch

Have questions about K-Beauty Mirror? Need skincare advice? Found a bug? We'd love to hear from you. Our team typically responds within 24-48 business hours.

Contact Information

General Inquiries & Support

Email: simshome.store@gmail.com

Business & Partnership Inquiries

Email: simshome.store@gmail.com
Subject Line: Start with "Partnership Inquiry:" for faster routing

Location

Headquarters: Gangnam-daero, Gangnam-gu, Seoul, Republic of Korea

Operating Hours

Monday - Friday: 09:00 AM - 06:00 PM KST (Korean Standard Time)
Saturday - Sunday & Holidays: Closed
Response times may be longer on Fridays and before major Korean holidays

What Can We Help With?

• Technical Issues: Problems using the app, image upload failures, etc.
• Skincare Advice: General questions about K-Beauty or our recommendations
• Bug Reports: Help us improve by reporting any issues you encounter
• Feedback: We welcome suggestions on how to improve K-Beauty Mirror
• Media Inquiries: Press releases, interviews, features
• Partnership Proposals: Collaborations with brands, media, or organizations

Privacy & Security

Please note: Do NOT include sensitive personal information (passwords, credit card numbers) in your email. If you have a privacy concern, see our Privacy Policy or contact our Data Protection Officer.

Frequently Requested Responses

My Recommendations Don't Match My Skin Type

Our AI analyzes your actual skin characteristics, not just skin type categories. If the analysis seems off, try:

• Taking a photo in natural lighting
• Ensuring your entire face is visible and not covered by hair
• Taking a fresh analysis after 2-3 weeks of using recommended products

The Olive Young Link Doesn't Work

Olive Young's product availability and links change frequently. If a link is broken, search the product name directly on Olive Young Global, or contact us with the product name and we'll help find an alternative.

I Have a Skin Condition - Can You Help?

K-Beauty Mirror cannot diagnose medical conditions. If you suspect a medical skin condition, please consult a dermatologist. We're here for general skincare guidance only.

Thank You

We're grateful for your interest in K-Beauty Mirror. Whether you're a skincare enthusiast or just starting your journey, we're honored to be part of your beauty routine.